How do Pre-Orders work?- Do I have to pay and how long do I have to wait?

Why do we offer Pre-Orders

We manufacture all our wooden products here in our factory and have more control over our supply chain than supplies that rely on the long delivery times from the Far East.

To enable us to focus our manufacturing on exactly what is needed, we can use Pre-Orders to predict what we should and should make.

This way we can get the correct products to the customers who want them quicker.

How do Pre-Orders Work?

Pre-orders are available for some products to enable customers to lock in their order when currently out of stock. Pre-Ordering an item will guarantee that when the item comes back in stock, your order is packed and dispatched straight away.

How long do I have to wait for a Pre-Order?

Usually no longer than five working days; sometimes demand can mean longer wait times. As demand is very high at the moment, it could be up to 2 weeks.

We make new stock every week, and we are now dispatching every order with the next working day delivery service (however, due to the current situation with Covid, the next working day is not guaranteed)

Please contact us for an update if your order hasn't been dispatched after five working days. 

Do I have to pay?

Yes, all Pre-Orders require an upfront payment; this locks the item in and guarantees your order is allocated first.